New at OpenConnect

Dortch On IT principal analyst Michael Dortch concludes in his, “Business-Critical Decisions from ‘Gut Feel’ to Verifiable Trust” thought leadership report: “If you are a business decision maker who believes that data-defended decisions defy doubt and drive success, you and your colleagues should look closely at Comprehend from OpenConnect."

TechAmerica Foundation ‘Innovation Nation at Risk’ series focusing on how technology innovations can enable competitiveness in our economy publishes Edward M.L. Peter’s article on Workforce Productivity in Today’s Service-Based Economy.

“OpenConnect - a ‘big daddy’ of ABPD and more,” Bloor Research analyst Simon Holloway discusses OpenConnect and Comprehend and writes “OpenConnect Comprehend has an impressive set of capabilities that shows the company's pedigree and knowledge of their target market.

“OpenConnect Enables Process Improvement,” Ventana Research analyst Richard Snow writes, “Comprehend supports a performance improvement cycle similar to that proposed by Ventana Research which is a process of understand (measure past and current performance), optimize (analyze what areas need improving) and align (initiate action to make sure improvements take place).

Telecom Service Providers can benefit from improved customer service, order entry and provisioning.

Read the IDC case study about a major mid-western health care insurer using Comprehend to improve claims processing productivity.

International Data Corporations's new white paper highlights how OpenConnect Comprehend’s helps managers ‘stop guessing and start knowing’ the true cost of their work through advanced, transparent and non-invasive process intelligence and analytics.

Spotlight – Healthcare Insurance

Read the Forbes.com article How to Slow the Healthcare Value Leak discussing the waste, fraud and abuse associated with our US healthcare system and the extended impact the Patient Protection and Affordable Care Act presents.

Read the Insurance & Technology article - Greater Healthcare Payer Efficiency Through Process Intelligence and Workforce Analytics - By automatically capturing and measuring exactly what work is being done, how, and by whom, health insurers can introduce significant efficiencies.

View the AHIP video featuring Jay Levine, SVP & CIO of BCBSMN, discussing how OpenConnect Comprehend is helping reduce costs and improve claims processing performance.

Service Process Improvement

Business executives have relied on Business Intelligence (BI) solutions which focus on schema-driven reporting on transactions and documents or Business Activity Monitoring (BAM) solutions which provide pre-defined dashboards and metrics extracted from the process. Unfortunately, these and other siloed, analytic type solutions provide only a partial view of what is really required, because they can only track data already in your operational system.

So what is the answer? How do you increase the quality of the service experience with the same or fewer input resources?